Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. Right to Cancel: If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. At busier times, this can take longer and we really appreciate your patience during these times. Once your return has been processed, we'll email over a confirmation with your refund details. Returns take around 14 working days to process. Please include your order number, contact details and any relevant information in the parcel. Please note that products are your responsibility until they have reached us with confirmed arrival. We recommend using a tracked service for your own security, with delivery confirmation. We currently don't offer free returns outside of the UK, so return postage will need to be covered by yourself. You'll receive the refund and an automatic email notification once we've processed you return. If you're returning items from different orders, please make sure you include all order numbers on a note in the parcel, so that we are able to process your returns. Please make sure to remove or cover any old shipping labels on the outside of the packaging. Print and attach the prepaid shipping label to the parcel and post it. Simply set up your return by clicking hereand filling in the required info. Package up any products that you wish to return, ideally reusing the paper bag they arrived in, and ensure that all items are in their original packaging with the swing tags attached. We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order on Items must be unworn, in new condition with all packaging and tags included. You have 60 days from the date of delivery to return product(s) you bought on. If for any reason you're not happy with anything you've bought from us, don’t worry. Saturday Delivery** (DPD - Guaranteed 1 hour time slot) Next Working Day* (DPD - Guaranteed 1 hour time slot, Monday-Thursday) So please have your valid, in date Passport or Driver's License ready, so you can sit back and enjoy your new favourite brew. So a heads up when ordering your postie can only hand over your brew to someone who's 18+, and you'll need to provide proof of age when accepting your delivery if you're lucky enough to look under 25 years old. We love our Passenger IPA collab with Brewgooder, and we want you to enjoy it too, responsibly. Please order before 2:30pm on Friday, for Saturday delivery. If you order after 2.30pm on a Thursday and before 1pm on a Saturday and select next working day delivery, your order will be delivered on Monday (with the exception of Bank Holidays, when it will be Tuesday). Please place your order before 2:30pm Monday to Thursday for next working day delivery. Guernsey, Jersey, Isle of Man, Northern Ireland & North of Aberdeen: Please note that Next Day and Saturday delivery options are NOT available in these regions.
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